One if those mechanics you unfortunately cannot trust. Will take your money and not tell you the problem. Sad that mechanics like this still exist.
Took my car there for a repair on my window. They diagnosed the problem without even removing the door panel. When I asked how they knew the problem without even looking, they replied 'from experience." They ordered the regulator they said they needed only to find out their diagnosis was incorrect. They then sent the part back and left me riding around with my door panel off for two weeks (because they said if they put it back on they'd charge me another $90 to remove it again). This whole time, they've taken my money/payment and had no sense of urgency. Another part came in which again was the wrong part and the determined it was the glass they needed. Another week riding around without a functioning window and missing door panel. The glass came and it was the wrong size, so finally they ordered from the dealership and got the correct pieces. Once the part was installed, the technician looked confused and began digging through my car. When I asked what he was doing INSIDE my car I was told he was looking for a part to put the door panel back on that he claimed to have left inside the car. I gave him the small CVS bag he had been taking in and out of my car for weeks with the pieces in it (and one time he tried to keep it making sure I couldn't take my car elsewhere) and he said it wasn't in that bag, it was too large to fit in the bag. He never found the piece, and he put the panel back on the door mangled. I showed the owner the poor work and he assured me it would be taken care of. In addition to the poor assembly of my door, he also broke my door handle which I was also told would be ordered and replaced. A month went by, no word from the shop and when I contacted them to inquire, the owner was very rude and hostile as if waiting 2 months for a window repair was acceptable. He hung up on me and his son then began communicating with me, apologizing for his father's behavior and apologizing because he was the one that 'forgot' to order the parts. He assured me he'd take care of it. That was a month ago and again, I haven't heard from anyone despite my repeated attempts to reach them. My window remains broken, the door panel jarred, my door handle broken, and my money gone. I plan to take them to court for damages. This shop may save you a couple dollars, but you get what you pay for! Be careful.
After seeing this post and you still decide to go then you will be sorry.
Good for lower rate, but......
Non professionals. He tested my car and repaired, but the problem still existed, so I have to go to a different mechanic. I need to get money back.
Joe Serrano is amazing!! Reasonably priced & makes sure to explain what he did & Why he did it in ways that anyone could understand - which I love because I feel like it lets me know my car better. For example, I can now explain why my heater coils are bypassed and how he did it which I couldn't have done with any other mechanic I've been to. He's very hard working and does a great job. He definitely loves working on cars! You can tell just by how happy he is to be around them.
Mt Vernon Auto Clinic is a US Car Repair based in Alexandria, Maryland. Mt Vernon Auto Clinic is located at 8334 Richmond Hwy, Alexandria, VA 22309, USA.
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