On top of that, my toe nails were shaped poorly and she didn't even paint the edges properly! And my finger nails were also shaped very oddly.
Very nice place!!! The staff were very friendly and helpful. The salon manager did my nails and went WAY beyond my expectations. AMAZING WORK!
I am so frustrated with my experience. I'm sure other people at the salon do a great job. But Carol was very unprofessional and unsatisfactory. I hope someone can teach her about addressing clients and not tearing their skin off.
The 1st pic is the 1st time she tried to do it, the 2nd pic is after 3 times of her trying to get it right, and the 3rd picture is what I asked for.
I went in yesterday for a balayage hair color. She told me she could do it, she does it all the time this time of year, and it was NOTHING like what I had expected.I was speechless when I saw it, I panicked, and got out of there as fast as I could. I called and let Vivian know I was extremely unhappy, so she said to come back. I asked if maybe she could just give me highlights cause that's what my hair looked like when I went in, She said she would have to charge me $170, after I had just paid $140 for this hair that is so messed up, So I then ask for my money back. She says that she CANNOT give me my MONEY BACK, because there was nothing wrong with it, she did what I asked for. I will post photos so you can be the judge. So She then convinced me she could do the balayage, So She treated it, blowdryed it, I'm almost in tears because it looks no different, So she goes for round 3, and it looks like I bought a box of hairdye and just colored the top of my head brown with a very distinct ring around my head. I left after this, I wish she would have given my money back the 1st time she messed it up so I could have gone else where to get it fixed but now I am stuck with this for a few months because I have to let my hair heal from the 3X she tried coloring it. My scalp is red and sore, my hair is dry and I could have done a better job myself.
I can't express enough how amazing Alex's Salon is and how priceless their quality of work is! Vivian is an artist, a perfectionist, one of the most hardest working people I've ever met. She has the sweetest personality and loves what she does. Anna is very inviting, super accommodating and is tremendous with every customer. Kathy, Loni, Tim and everyone among the staff are more than just great at pampering and making your time relaxing...they're caring people who take pride in their work. Alex's is always super clean, always has very short wait times (if any at all), and they offer a wide variety of services. I left Alex's this evening with the greatest set of nails I've ever had. Vivian worked hard to put together the most beautiful set of Pink&White Ombre S&S nails, complete with a subtle little rhinestone. Vivian's attention to detail and goal of perfection has made me a client of hers for over 10yrs (followed her from previous salons), and she runs her business at top notch and treats her staff and customers all like family. I cannot say enough good things about this place, I'm there practically 4-5 times a month and I send everyone I know here. Their prices cannot be beat either, you want the best service at competitive prices, this is your gig. You'll leave here pampered, relaxed and absolutely beautiful. I'm certain you'll be a repeat customer...
The lady who did my nails, Carol, firstly kept repeating over and over again that I had "baby fingers." Yes, my hands are a little smaller and I don't mind someone mentioning that a few times. But over the course of the two hours that Carol took to do my nails, I think she criticized my "baby fingers" about 15-20 times. How unprofessional is that?
Carol is absolutely amazing! She has done my gel manicure and pedicure several times and I have always been satisfied! She pays attention to every detail and always does a great job! I love the way she works and I always have perfect beautiful nails because of her! Everyone there at the salon works professionally and does an outstanding job! Great service!
I went here two weeks ago to get a mani/pedi. This was my first tie going there as I was looking for a salon, and I was very excited after seeing all the reviews. But I have to say that my disappointment increased more and more as I spent my time there.
In addition, when Carol was shaping my nails with the machine, she tore through my skin at least three to four times! When I moved my hand in pain, she told me to stop because it wasn't a big deal. Later after coming home, I had bruises around my finger and it hurt for a whole week. My aunt was telling me that I got lucky that I didn't get an infection. Carol is so unsafe and unprofessional.
Alex S Salon Day Spa is a US Spa based in Alexandria, Maryland. Alex S Salon Day Spa is located at 7770 Richmond Hwy, Alexandria, VA 22306, USA.
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